Frequently Asked Questions

Are bulbs included with my light fitting?

Bulbs aren’t included with every fitting. Check the product description for details about the bulb type, number of bulbs required and whether they’re included. Some fittings have an integrated LED light source rather than replaceable bulbs.

Is every light fitting dimmable?

No. Check the product description before ordering. Dimming depends on the fitting and, where applicable, the bulbs, LED driver and dimmer switch being compatible.

How do I choose the correct bulb?

Check the fitting’s specifications for the required bulb cap, shape and maximum wattage. Make sure the bulb’s dimensions fit inside the shade or enclosure. If you’re unsure, contact us with the product name or code before ordering.

What’s the difference between warm white and cool white?

Warm white creates a softer, warmer appearance and is often chosen for living rooms and bedrooms. Cool white gives a crisper appearance that can suit task-focused spaces. Check the colour temperature in the product specifications, as the appearance of light varies between products.

How do I know whether a light will fit my room?

Compare the product dimensions with the space where you plan to install it. For pendants, consider the ceiling height, the fitting’s drop and the clearance needed above furniture or walkways. Check whether the height is adjustable rather than assuming it can be shortened.

Can I adjust the height of a pendant light?

Some pendants have an adjustable drop, while others have a fixed height. Check the product description and installation instructions. Any adjustment should follow the manufacturer’s instructions.

Can I use any light in a bathroom or outdoors?

No. Choose a fitting designed for the intended location. Check the product’s IP rating and suitability information, and ask your electrician to confirm that it’s appropriate for the installation position.

Does a lampshade come with a light fitting?

A product described as a “shade only” or “non-electric shade” doesn’t include a complete electrical light fitting. Check the product description for what’s supplied and which type of fitting it’s designed to work with.

Where can I find product dimensions and specifications?

Check the product description for dimensions and technical details. If a measurement or specification you need isn’t listed, contact us with the product code so we can help you check it before ordering.

How can I ask a question about a particular product?

Contact us with the product name or code and tell us what you’d like to know. Including the code helps us identify the exact fitting, size and finish you’re considering.